112 W. Nash St., Spring Hope, N.C. 27882



diagnostics and troubleshooting

solving common heating and cooling problems

"Why is my A/C not cooling? Why is my heat pump not heating? What's that funny noise my unit is making?"

We get asked LOTS of questions about problems with heat pumps and air conditioners not performing correctly. Sometimes we can pinpoint the problem right off,  and then sometimes the answer is just as much a mystery to us as it is to you! That's why it may be necessary for us to FIRST do a walk through and perform some diagnostic testing to troubleshoot the area the problem is stemming from. Then we can address the specific issue that is causing the problem,  and suggest the appropriate fix, repair or replacement.

ways we troubleshoot your system:

  • Check for dirty or clogged filters
  • Check supply and return vents for obstructions
  • Check for damaged fan blades
  • Check for a faulty compressor
  • Check batteries in themostat
  • Check for a refrigerant leak
  • Check for frozen evaporator coils
  • Check for a faulty thermostat
  • Check for electrical/control board issues

helpful tip: diy troubleshooting

Before calling for service, here are some simple ways you can troubleshoot your heating or cooling system for potential problems. Call us if you're unsure of what the problem is, or how to fix it. Remember, NEVER try to fix a problem you're not trained or qualified to fix!

>If unit is not cooling, make sure your thermostat is in the "Cool" position and set at least 3 degrees below current room temperature
> Make sure the circuit breaker is not OFF
> Make sure the outdoor disconnect switch is ON
> Check for dirty, clogged or blocked filters
> Make sure air registers are not blocked by furniture